Learn Who is Responsible for Your Personal Data 

This privacy statement describes how AirNav Ireland collects, stores and uses information that identifies individuals in connection with its business activities, including via the AirNav Ireland website. Please take the time to read this statement carefully.

We have published this statement to clearly outline, in a transparent way, how we will collect, use, store, protect and retain your personal information. This statement is an important document because it explains the way that we use your personal information when you interact with us including but not limited to our website. 

Data Controller

Data Protection Officer 

You may contact the AirNav Ireland’s data protection officer about all issues related to this statement, your personal data and to exercise your rights under data protection laws.

You can contact us via email at [email protected] or in writing to:

The Data Protection Officer/Company Secretary

 AirNav Ireland

 The Times Building

 11-12 D'Olier Street

 Dublin 2

 D02 T449

 Ireland.

Overview of Personal Data that we Collect 

We may collect personal data about you whenever there is contact between you and the AirNav Ireland such as:

Information that you provide by filling in forms on the website or in paper copy. This includes, but is not limited to:

• Customer complaints
• Information that we are required to collect and process for statutory or regulatory reasons e.g. statistics for the Central Statistics Office
• If you contact us by phone, email or post we may keep a record

If you are present at AirNav Ireland controlled sites

We may collect information such as CCTV images or logging information for the purposes of maintaining security in sensitive areas including, but not limited to offices and control towers.

We may collect information associated with recordings of voice conversations at ATC Operational Positions for the purposes of investigating mandatory occurrences. AirNav Ireland considers that the data captured by ambient recordings is protected or privileged.  The intention is to apply normal standards of personal data management and security to the ambient recordings.  Where, however, issues arise which touch on the protected or privileged nature of the data, each issue will be considered individually.

If you are applying for a licence, approval, authorisation, registration or submitting a declaration

We may collect details of your application for the purposes of processing your application and dealing with licensing, approval, authorisation, registration or declaration matters.  These applications or declarations may apply to legal or natural persons.

If you are a supplier (or prospective supplier) to AirNav Ireland

We may collect, store, and use your personal and/or professional contact details for the purpose of contacting and corresponding with you, as well as contact details for any organisation that you represent. We may also collect your personal information through materials you may provide to us in relation to the services you supply to us, as well as your bank account and/or other payment details for the purpose of paying your fees.

If you have a complaint

We may collect your name, address, phone number and details of the nature of your complaint so that we can investigate and respond to you in the most efficient way.

If you complete a job application

As part of any recruitment process, AirNav Ireland collects and processes Personal Information relating to job applicants. We may collect your name, address, personal public service number and contact details, including email address, telephone number, details of your qualifications, skills, experience and employment history, information about your current level of remuneration (including benefit entitlements).

If you contact us via a web form

Web forms may be used to submit queries and other communications to AirNav Ireland. Details collected by web forms will be retained by AirNav Ireland for a reasonable period in accordance with legislation.

If you contact us via twitter or other social media

We may collect your name and contact details for the purposes of contacting you in the future. We are also bound by the terms and conditions of these platforms.

If you contact our AIM/AIS section

We may collect information such as your name, organisation, telephone number, email address, licence details and aircraft registration, if you contact our Aeronautical Information Management/Aeronautical Information Services section e.g. in relation to making a flight plan.

If you exercise rights under the GDPR

We may collect information such as your passport, drivers’ licence, utility bills etc. in order to verify your identity and process such requests.

The Legal Basis for Processing your Data 

AirNav Ireland complys with the EU General Data Protection Regulation and Irish Data Protection Legislation. We only collect, utilise and share your data in strict adherence with these laws and principles. Your data will only be collected, utilised or shared by AirNav Ireland if the processing is:

• Undertaken on the basis of your consent;
• Necessary for the performance of (or entering into) a contract;
• As a result of an existing legal obligation to which we are subject;
• In your vital interests;
• In the public interest;

AirNav Ireland's Legitimate Interests 

We are committed to applying the appropriate technical and organisational security measures to protect your personal information against unlawful or unauthorised use and against accidental loss, damage or destruction. We have strict confidentiality agreements and data processing agreements in place with our third-party providers (including data protection obligations). 

Learn How AirNav Ireland uses Cookies and Other Tracking Technologies 

Except for necessary cookies, AirNav Ireland only processes cookies with your consent.

MySRS platform is accessed through your web browser and uses the following necessary cookies:

• When making electronic payments to check the browser is working properly, to detect and prevent fraudulent payments.

• Security protection which maximizes network resources, traffic management and to protect the platform site against malicious traffic.

• Application information involving error messages and exceptions to functionality is automatically pulled from your browser, used to maintain the application, and does not contain any personally identifiable information.

This is summarised in a banner appearing on your browser stating “MySRS uses cookies to provide features such as security, payment and customer support” along with a button to “Accept”.  There is a “Learn more” link which provides details of the cookies used.

Your Data Protection Rights

Individuals have data rights which allow you to address any concerns or queries regarding the processing of your Personal Data.

• We will respond to your request within 1 (one) month of receipt of your request.
• All of your rights may be exercised freely and at no cost.
• You can exercise your rights by contacting [email protected]

You have a right to request access to the personal data that we hold about you or to have that information updated if it is incorrect.

In order to request a copy of the personal data that AirNav Ireland holds about you, please email [email protected] and include the following information:

• Your full name (including previous name, if applicable);
• A brief description of the data that you are requesting, including a date range;
• Any email addresses (past and present) used to contact AirNav Ireland; and
• A copy of current and valid photo ID (e.g. drivers’ licence).

Alternatively, you can fill in a copy of this subject access request form here and submit it to the email address mentioned.

From the date that we receive this information, we will endeavour to process your request in line with the relevant regulations.

Where applicable you have the right to restrict the processing of your personal data, to have your data rectified and keep up to date, the right to have your data erased, the right to data portability and the right to object to processing.

If you have questions in relation to your personal data rights, please contact us via email at [email protected] or in writing to

The Data Protection Officer/Company Secretary

 AirNav Ireland

 The Times Building

 11-12 D'Olier Street

 Dublin 2

 D02 T449.

Type of Data that we Collect 

Identification data

• Name
• Addresses
• Contact details
• Date of birth
• Signature
• Evidence and verification of identification

Special Categories of Data

• Health Data
• Criminal Record Data
• Health and Safety Records .

Complaints 

If you feel that the processing of your Personal Data is not in line with AirNav Ireland’s data protection obligations, you can complain to a Data Protection Supervisory Authority.

The Supervisory Authority for the AirNav Ireland is the Data Protection Commission. Please see contact details below.

Email: [email protected]

Postal Address
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2
D02 RD28
Ireland

Learn About Changes to the Privacy Policy

Data Retention

AirNav Ireland will retain your data for as long as it is necessary to fulfil the purposes for which it was collected.

However, we may be required by applicable laws and/or regulations to hold your data for longer than this period.

Unless legally obliged to the contrary, AirNav Ireland will delete your Personal Data in line with our Data Retention Policy.

Where we Transmit and Store your Personal Data

Changes to this Policy